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PRODID:-//Microsoft Corporation//Outlook 11.0 MIMEDIR//EN
VERSION:1.0
BEGIN:VEVENT
DTSTART:20100916T123000Z
DTEND:20100916T200000Z
LOCATION;ENCODING=QUOTED-PRINTABLE:OCRI, Main Boardroom, 2625 Queensview Dr=
.
UID:040000008200E00074C5B7101A82E0080000000090A08104EF28CB010000000000000000100
 000004CA77FD32645BC43B76D35FCDB26D7F6
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:Through a series of cases studies and=
 discussions, this interactive program will provide executives with the too=
ls to understand how to align business strategy with customer needs; realiz=
e the financial benefits of responding to customer complaints; build a clea=
r link between customer needs and internal processes; and drive a customer-=
centric culture throughout your organization.=0D=0A=0D=0ATo register online=
, please visit www.ocri.ca. =0D=0A
SUMMARY;ENCODING=QUOTED-PRINTABLE:Are You Listening? Using Customer Feedbac=
k to Grow Your Business
PRIORITY:3
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END:VCALENDAR